1. Introduction
Welcome to MeroHajir ("we," "our," or "us"). We operate the MeroHajir biometric attendance management system available at www.merohajir.com (the "Service").
This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Service. By accessing or using our Service, you consent to the practices described in this policy.
As a SaaS provider, we prioritize the privacy and security of your data. We do not require individual agreements as our standard terms and privacy policy apply to all users of our Service.
2. Information We Collect
2.1 Personal Information
When you register for our Service, we may collect:
- Company/organization name and contact details
- Administrator name, email address, and phone number
- Billing information and payment details
- Employee information (name, contact details, biometric data)
2.2 Usage Data
We automatically collect information when you use our Service:
- Device information (IP address, browser type, device type)
- Log data (access times, pages viewed, system activity)
- Attendance records and related metadata
- Performance data and error reports
2.3 Biometric Data
Our Service processes biometric information including:
- Attendance timestamps linked to biometric verification
3. How We Use Your Information
We use the collected information for the following purposes:
- To provide, maintain, and improve our Service
- To process attendance records and generate reports
- To communicate with you about service updates, security alerts, and support messages
- To process payments and prevent fraudulent transactions
- To comply with legal obligations and enforce our terms
- To develop new features and functionality that benefit our users
4. Data Storage and Security
We implement appropriate technical and organizational measures to protect your data:
- Data encryption in transit and at rest
- Regular security assessments and vulnerability testing
- Access controls and authentication mechanisms
- Regular data backups and disaster recovery procedures
- Employee training on data protection and privacy
While we strive to use commercially acceptable means to protect your information, no method of transmission over the Internet or electronic storage is 100% secure.
5. Data Retention
We retain your information for as long as necessary to provide the Service and fulfill the purposes outlined in this policy:
- Account information: retained according to your subscription plan and settings
- Attendance records: retained according to your subscription plan and settings
6. Data Sharing and Disclosure
We do not sell your personal information to third parties. We may share information with:
- Service Providers: Third-party vendors who provide services on our behalf (payment processing, hosting, customer support)
- Legal Requirements: When required by law, regulation, legal process, or governmental request
- Business Transfers: In connection with a merger, acquisition, or sale of all or a portion of our assets
- Consent: With your consent or at your direction
7. Your Rights
Depending on your location, you may have the following rights regarding your personal information:
- Access and receive a copy of your personal data
- Correct inaccurate or incomplete information
- Request deletion of your personal data
- Object to or restrict the processing of your information
- Data portability (receive your data in a structured, machine-readable format)
- Withdraw consent where processing is based on consent
To exercise these rights, please contact us at [email protected].
8. International Data Transfers
Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws that are different from your country.
When we transfer personal information outside of Nepal, we implement appropriate safeguards to ensure the protection of your data.
9. Changes to This Privacy Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date.
We will also provide notice through the Service or via email for significant changes. You are advised to review this Privacy Policy periodically for any changes.
10. Contact Us
If you have any questions about this Privacy Policy, please contact us:
- By email: [email protected]
- By phone: +977-9849282147
- By mail: MeroHajir, Kathmandu, Nepal