Terms of Service

Last Updated: May 10, 2025

Important: By accessing or using the MeroHajir Service, you agree to be bound by these Terms of Service. If you do not agree to these terms, please do not use our Service.

1. Agreement to Terms

These Terms of Service ("Terms") constitute a legally binding agreement between you ("Customer," "you," or "your") and MeroHajir ("we," "us," or "our") regarding your use of the MeroHajir biometric attendance management service available at www.merohajir.com (the "Service").

As a SaaS provider, we operate on standardized terms that apply to all users. By registering for, accessing, or using the Service, you acknowledge that you have read, understood, and agree to be bound by these Terms.

2. Account Registration

To use our Service, you must:

  • Be at least 18 years of age or have legal authority to enter into binding contracts
  • Provide accurate, current, and complete information during registration
  • Maintain the security of your account credentials
  • Accept responsibility for all activities that occur under your account
  • Notify us immediately of any unauthorized use of your account

3. Service Description

MeroHajir provides a cloud-based biometric attendance management system that includes:

  • Integration with compatible biometric devices
  • Attendance tracking and record-keeping
  • Reporting and analytics features
  • Employee management tools
  • Mobile application access
  • Data synchronization across devices

We reserve the right to modify, suspend, or discontinue any aspect of the Service at any time, including the availability of any feature or content.

4. Subscription and Payment

4.1 Subscription Plans

Our Service is offered on a subscription basis with different tiers available. You agree to pay all applicable fees for your selected subscription plan.

4.2 Billing Cycle

Subscription fees are billed in advance on a monthly or annual basis, depending on your selected plan. Payments are non-refundable and there are no refunds or credits for partial months of service.

4.3 Price Changes

We reserve the right to change subscription fees at any time. We will provide at least 30 days' notice of any fee changes. Continued use of the Service after the fee change constitutes your agreement to the new fees.

4.4 Taxes

All fees are exclusive of any taxes, levies, or duties imposed by taxing authorities. You are responsible for payment of all such taxes.

5. User Responsibilities

As a user of our Service, you agree to:

  • Use the Service only for lawful purposes and in accordance with these Terms
  • Obtain all necessary consents from employees for biometric data collection as required by applicable laws
  • Maintain appropriate privacy notices and policies for your employees
  • Not use the Service to store or process sensitive personal data beyond what is necessary for attendance management
  • Not attempt to reverse engineer, decompile, or disassemble any aspect of the Service
  • Not use the Service in any manner that could interfere with, disrupt, or burden our systems

6. Intellectual Property Rights

The Service and its original content, features, and functionality are and will remain the exclusive property of MeroHajir and its licensors. The Service is protected by copyright, trademark, and other laws of both Nepal and foreign countries.

Our trademarks and trade dress may not be used in connection with any product or service without our prior written consent.

You retain all rights to your data. We claim no intellectual property rights over the material you provide to the Service.

7. Data Protection and Privacy

We take data protection seriously. Our Privacy Policy explains how we collect, use, and protect your data. By using our Service, you consent to our collection and use of data as described in our Privacy Policy.

You are responsible for ensuring that your use of the Service complies with applicable data protection laws, including obtaining necessary consents for biometric data processing.

8. Termination

You may cancel your subscription at any time through your account settings. Upon cancellation, your subscription will remain active until the end of your current billing period.

We may suspend or terminate your access to the Service immediately without prior notice if:

  • You breach any provision of these Terms
  • You fail to pay any fees when due
  • We suspect fraudulent or illegal activity
  • Required to do so by law

Upon termination, your right to use the Service will immediately cease. We may retain your data for a reasonable period as outlined in our Privacy Policy.

9. Disclaimer of Warranties

The Service is provided on an "AS IS" and "AS AVAILABLE" basis. We disclaim all warranties of any kind, whether express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, and non-infringement.

We do not warrant that:

  • The Service will meet your specific requirements
  • The Service will be uninterrupted, timely, secure, or error-free
  • The results that may be obtained from the use of the Service will be accurate or reliable
  • Any errors in the Service will be corrected

10. Limitation of Liability

In no event shall MeroHajir, its directors, employees, partners, or agents be liable for any indirect, incidental, special, consequential, or punitive damages, including without limitation, loss of profits, data, use, goodwill, or other intangible losses, resulting from:

  • Your access to or use of or inability to access or use the Service
  • Any conduct or content of any third party on the Service
  • Any unauthorized access to or use of our servers and/or any personal information stored therein
  • Any interruption or cessation of transmission to or from the Service
  • Any bugs, viruses, Trojan horses, or the like that may be transmitted to or through the Service

Our total liability to you for all claims arising out of or relating to these Terms or your use of the Service shall not exceed the total amount of fees paid by you to us in the six months preceding the event giving rise to the claim.

11. Indemnification

You agree to defend, indemnify, and hold harmless MeroHajir and its licensees and licensors, and their employees, contractors, agents, officers, and directors, from and against any and all claims, damages, obligations, losses, liabilities, costs or debt, and expenses (including but not limited to attorney's fees), resulting from or arising out of:

  • Your use and access of the Service
  • Your violation of these Terms
  • Your violation of any third-party right, including without limitation any copyright, property, or privacy right
  • Any claims that your data caused damage to a third party
  • Your failure to comply with applicable laws regarding biometric data

12. Governing Law

These Terms shall be governed by and construed in accordance with the laws of Nepal, without regard to its conflict of law provisions.

Any dispute arising from these Terms or your use of the Service shall be subject to the exclusive jurisdiction of the courts located in Kathmandu, Nepal.

13. Changes to Terms

We reserve the right, at our sole discretion, to modify or replace these Terms at any time. If a revision is material, we will provide at least 30 days' notice prior to any new terms taking effect.

What constitutes a material change will be determined at our sole discretion. By continuing to access or use our Service after any revisions become effective, you agree to be bound by the revised terms.

14. Contact Information

If you have any questions about these Terms, please contact us at: